Support

Need help with Jurny?

Email support

What we can help with

Account access and onboarding
Preparing and submitting data
Custom model setup and configuration
Running simulations and reviewing results
Technical issues and unexpected platform behavior
Billing and service questions

Reporting an issue

To help us investigate, include:

Your name, company, and account email
A short description of the issue
The project or simulation affected, if applicable
When the issue occurred, including your time zone
Relevant screenshots or error messages

Do not include passwords, API keys, or sensitive customer data in your message. If we need additional data to investigate, we will coordinate an appropriate transfer method.

Security and privacy

To report suspected unauthorized access, a security concern, or a privacy-related request, email security@usejurny.com with “Security” or “Privacy” in the subject line. Include a brief description and a way to contact you.

Support availability

Support coverage and any response-time commitments are governed by your organization’s agreement with Jurny. Contact your designated Jurny representative with questions about your support arrangements.